Read what Larry Miller’s Customers Have To Say About Our Products & Services

“Eight weeks ago, we began changing our company’s culture with the help of Retail Control Group’s Total Store Manager program. I have been in the supermarket business for more than 30 years. Over the years, I have introduced many initiatives and programs designed to improve operational changes and results – NONE have come close to delivering the results we have attained with TSM.  I have never seen Store Managers change habits and adopt new practices as enthusiastically as they have for TSM.

Larry and Mike create enthusiasm, clarity, and the confidence to take control of your store in a way that quickly produces impact.  Our inventories are lower, productivity is up, known loss is down, and perishable freshness is improved.  Best of all – cash flow is improved more quickly than expected.  TSM has unquestionably produced a superior ROI when compared to other training programs we have tried.”

Kevin Weatherill President/CEO — The Markets, LLC — Bellingham, WA

“Retail Control’s Total Store Manager Program has been a giant step for our Company in bringing a consistent focus to our daily actions…creating a better shopping experience for our customers…and making a noticeable difference in our sales and profitability.

My biggest initial challenge with the Program was to make sure that my Assistant Managers and I were all on the same page with the same routines each day.

But, by the end of the first week, both Assistants had done an excellent job of maintaining all areas of the TSM Project and things were running smoothly. I have to say…The TSM program really works !”

Dave W. – Food Pavillion

“Following your training…
It appears our new “Total Store Manager” approach is going great, few bumps in the orad but over all seems to be accepted by most.

In fact, visiting stores this past week I see a see noticeable improvement in store conditions, it appears we have elevated our expectations.
Since the market managers meeting even the meat heads are into the “Total Store Manager” Program. It’s working…

We have been getting good reports from the perishable directors and the DM’s have said store managers want to show their store walk tablets.”

Steve Cormier VP Operations - Market Basket Foods

“Within weeks of implementing (Larry Miller’s programs), we uncovered a case of coupon fraud that was costing us $2,500 a week – an embezzlement ring involving eight partners — plus several cases of operational inefficiencies that were causing major sales and profit losses. The employee counseling has improved productivity, efficiency and overall accuracy, as well. It’s more than a Loss-Prevention tool – it’s a cashier development and management process, too !”
Don Johnsey – HEB, San Antonio, TX

“Your Orientation Program helped us set a tone of enthusiasm for our Managers’ involvement. I’m convinced that a roll-out will produce exciting results!” 
Mark Riesinger, Roundy’s Foods, Milwaukee, WI   

“By using this system, we found seven cashiers in three of our stores who were defrauding us of between $25 and $65 per person, per shift. This kind of activity chain-wide could have cost us up to $30,000 per year !” 
Robert Glisch, MegaMarts, Oak Creek, WI

“We are totally satisfied…in a little over a year, we have…

• Increased our Sales-Per-Customer by 23%
• Improved our Value-Per-Item by 24%
• Reduced our Cash-Overs and Shorts by 50%
• Improved our Sales-Per-Hour by 9%”

Mark Koopman – D&W Food Centers, Grand Rapids, MI