Loss Prevention and Operations Control training sessions help you bring your LP
staff up to speed on today’s most effective techniques and procedures

Get Control of Your Store Shrink Learn how the RetailControl Group will benefit YOUR business
	Our RetailControl Group Consultants and Auditors will work closely with your executive management team to audit and examine your corporate culture and shrink control practices. Our team will “cut to the chase” to reveal your lost profit…diagnose the organizational and operational causes of your shrink losses…and help you determine and implement proven effective cures for the recovery of those shrink losses and the realization of more profits for your business.
“Shrink is the store level manifestation of a poor corporate profit plan” For more information see … The National Supermarket Shrink Survey or Best Practices for Retail Loss Prevention at www.RetailControl.com Or, contact Larry Miller at 602-448-8500 or larry@retailcontrol.com to discuss your specific areas of concern

INTRODUCTION

CHOOSE FROM THESE SESSIONS

ALL NEW / TOP RANKED – The Total Store Manager

Expect a 100% Workshop ROI in 8-12 weeks
Call 602-448-8500 now to ask how

Store Managers are the centerpiece of a strong store operations control system. But, like all of us, the habits they practice are not always the best. They need to be challenged to spend their time in the most productive ways.

In this 3-hour Workshop, Managers & Supervisors will discover new ways to collaborate and team-up for smarter shrink prevention, more productive daily practices, smart StoreWalk™ disciplines and a TOTAL approach to improved Store Manager engagement in the pursuit of added profits and improved customer satisfaction.

Recent research strongly indicates that:

• Only 39% of Managers regularly conduct disciplined, purposeful store inspections
• Only 54% of Managers conduct disciplined StoreWalk™ inspections more than once a day
• Less than 56% of Managers feel that they are a welcomed part of perishables department management
• 68% of all store shrink can be prevented with proper execution of proven StoreWalk™ Best Practices
• 82% of all Managers will embrace new practices that they believe will make them more effective…providing they also believe that their company is truly in support of their efforts and not just adding more work

In this workshop, Managers & Supervisors will learn about…

1. Redefining the roles of the Store Manager
2. What it really means to be a Total Store Manager
3. How to conduct a 30-Minute Perishable Controls Audit
4. The real sources of Perishable Shrink
5. The 5 proven Keys to Excellent Store Management
6. 9 important Best Practices for effective Perishables Management
7. What Managers need to SEE and DO on their Daily StoreWalk™
8. How to make Loss Prevention a Team Sport

…..and much more!

This is a fast-paced, FUN and truly enlightening program for companies that want their Managers and Supervisors to operate at new, higher levels of efficiency and effectiveness. This workshop is highly recommended for Company Presidents, VPs of Operations, Heads of Loss Prevention, Perishable Supervisors, District Managers and Store Managers.

This is a 3-hour session

ALL NEW – SHRINK-TRAX – Breathe new life into your Cashier Productivity and Shrink Prevention

Expect a 100% Workshop ROI in 8-12 weeks
Call 602-448-8500 now to ask how

SHRINK-TRAX has long been the nation’s # 1 Data-Mining, Cashier Theft & Error-Prevention and Productivity Program…leading the way for all others to follow since 1993.

Centered in data mining, pattern and trend identification and high-visibility behavioral modification training, SHRINK-TRAX has always been the proven standard-bearer for proactive, preemptive loss control for cashier theft, fraud and errors…and that fact has not changed to this day.

Although Larry Miller (the creator and founder of SHRINK-TRAX) sold the company in 2006, he has recently developed a fresh, new approach to breathing new life into your SHRINK-TRAX investment. And nobody knows more about the ins and outs of cashier theft prevention and productivity than Larry Miller ! Nobody.

In this important seminar, Store Managers, Head Cashiers, Customer Service Managers and Cashier Trainers will learn how to:

1. Engage Cashiers in a new way that causes them to be friendlier, more productive and an important, integral part of your Total Shrink-Prevention Culture
2. Teach Managers to see front-end Cashier-caused shrink and training opportunities
3. Focus on selling, promoting and protecting perishable sales – and making customer service a renewed and refreshed core business value
4. Develop a front-end culture for sustained protection against POS manipulation
5. Implement the 12 most important POS and front-end controls for lower voids, better refund controls, reduced cash losses, improved customer service productivity, smarter shoplifter prevention and a more engaged store management culture
6. Benchmark, measure and drive each store’s performance improvements
7. Create FUN in front-end operations through competition and more active involvement in the shrink-prevention initiative
8. Reduce Cashier turnover through improved hiring and training

This is a 3-hour session

ALL NEW – Best Practices in Back Door Receiving Shrink Control

Expect a 100% Workshop ROI in 10-14 weeks
Call 602-448-8500 now to ask how

Back Door Receiving is one of the four key, HUB Programs for retail control and Loss Prevention. It’s a known fact that annually, 12-15% of all store shrink is caused by “honest” Receiving mistakes and miscalculations…as well as out-and-out theft and fraud.

This Best Practices in Back Door Receiving Workshop covers all aspects of the receiving process, from the preparation of the physical Receiving area to the controlling guidelines, procedures and checks that must be put into place…and the traps that you must be prepared to avoid to ensure that you’re getting what you pay for in the Back Room. We’ll even cover the vitally-important aspects of controlling one of the most often overlooked areas for building store profits…Known Loss.

And finally, to ensure that you remember what you’ve learned in this important workshop, you’ll participate in step-by-step how-to Receiving practice sessions, where you’ll learn to recognize some common pitfalls and how to deal with them professionally and effectively.

Here’s what your District Managers, Store Managers, Assistant Managers and Receivers will learn:

• How to select the right person to be your appointed Receiver
• 15 vital Control Points that will help you assure optimal Back Room control
• What a staging area is…how to set yours up…and how to use it effectively
• How to establish and implement a Known Loss Control area
• Proven tips for Security and Safety in the Back Room
• How to control vendors who rob your profits by warehousing
• Often overlooked warning signs of fraud and collusion
• and lots more

NOTE: Session size is limited to 40 people
Available in 3-hour or 4-hour versions

ALL NEW – Prevent Shoplifting – The Smart, Easy Way to Control Shoplifting Shrink

Shoplifting is not a faceless crime…nor is it difficult to explain during these troubled times. From years of loss prevention and shrink control research, we know for a fact that shoplifting typically accounts for about 24% of all retail store shrink. We know who the most active thieves are…what they typically steal from their targets and even when they steal it.

Beyond this, we know that catching shoplifters is not an easy task and can sometimes also be quite dangerous. It presents a serious distraction from our real business objectives and can be very time-consuming to deal with, once the theft stop has been made.

This 75-minute workshop gives you a host of smart, fast and simple ways to fight and win the shoplifting battle. In this session, you will learn, discuss and practice the best and smartest ways to pre-empt shoplifting thieves.

Company executives and Store Managers will learn:

1. How to profile and identify the shoplifters who are stealing from your stores
2. How to interpret the facts and statistics from the National Shrink Survey and use them to cut your stores’ losses
3. How to put the 8 Proven Ways to Fight Shoplifting to work for you
4. How to teach your store team to safely and effectively engage suspected shoplifters - in a way that actually enhances your Customer Services objectives
5. 8 simple words that that you can use to make shoplifters hate your store and take their business elsewhere

This is a quick, fun, information-packed session, loaded with important “how to” lessons for every manager.

Available only as a 75-minute session

RANKED BEST FOR 2009 – 8 Rules for Profiting with Perishables

Expect a 100% Workshop ROI in 8-12 weeks
Call 602-448-8500 now to ask how

In this session, we’ll look at eight proven rules that are certain to help you reduce your perishable losses and build customer satisfaction to a new, higher level.

In addition to the 8 rules below, we’ll also cover 5 known truths about perishables…review the three quick ways to cut your perishable shrink down to size…the seven primary sources of perishable shrink…and vital shrink recovery examples that are sure to convince you that working on your perishable shrink loss is well worth the effort.

In this session, you’ll discover that:

• Rule # 1: It all starts here, as you discover the sources of up to 17% of Perishable Shrink and 5% of all lost sales
• Rule # 2: Do it or lose it ! If you blow Rule #1, this rule will likely fail and your shrink will go up by as much as 14%
• Rule # 3: It takes TLC to make money in perishables, and if you follow this rule, your shrink will go down by 4% to 6%
• Rule # 4: When examining the fine balance between sales and loss control, looks aren’t everything.
• Rule # 5: You can see, smell and pocket the profit when you follow this rule – PLUS – it breeds customer loyalty
• Rule # 6: Prevent shrink bacteria before it kills you! Break this rule and you’ll add 7% to 11% to your shrink.
• Rule # 7: The Rule of First Loss – By anticipating, preventing and taking smart actions to avoid losses, you’ll cut your shrink by 5%
• Rule # 8: Avoid costly small mistakes or mis-deeds and you’ll be set to cash-in on perishable sales

– PLUS –

The 5 Truths About Perishables…including:
1: The Sales/Expense Ratio 2: The Customer Satisfaction Connection 3: The Sales-To-Shrink Factor 4: The Quality-to-Freshness Difference 5: The Operations Equation

Available in 90-minute or 3-hour versions

ALL NEW – 9 Indisputable Strategies for Shrink Prevention

Few will argue that Loss Prevention is always a tough game…filled with far too many Woulda, Coulda, Shouldas.

You’re often initially certain that you’re doing the right things…but for one reason or another, your results just don’t seem to work out as you had expected.

That’s your clue that it’s time to change from what always has been to what MUST BE, if you’re looking for different, more profitable results. Remember…if you aren’t happy with your current levels of shrink, what you have been doing is what got you here. So, if you want different, better results, you simply must make a change.

This is a fast-paced, upbeat and positive message that’s not only great for Store Managers and Loss Prevention specialists…it’s also highly recommended for Company Presidents and VPs.

Available as a 2-hour or 3-hour session

ALL NEW – Facts, Stats & Shrink-Control Best Practices

Expect a 100% Workshop ROI in 12-16 weeks
Call 602-448-8500 now to ask how

Facts can be enlightening…Stats can be downright BORING…but a truly energized Loss Prevention effort combines the two with proven Best Practices to make a significant, positive difference in the success of your business future.

The challenge is to educate with facts and statistics that demonstrate the patterns and trends of your shrink…then use that information to train for preemptive prevention and control with smart, efficient, executable Best Practices that support the roles of every employee in your mandate to cut shrink, drive sales and improve cash flow.

This important session begins with the facts about shrink loss in supermarkets…straight from the longest-running National Supermarket Shrink Survey research in the industry.

Then we go beyond the facts and statistics to clearly show where the shrink is…explain what causes it…expose the most common control breakdowns to avoid …and most importantly, explain what works best to cut your shrink, improve your sales and motivate your employees to want to be a part of your solution!

In this workshop, you’ll learn how to:

• Only 56% of Managers follow disciplined Store Walks every day. We’ll show you how to improve that performance by up to 39% in just 30 days.
• Learn to infuse new shrink control habits into the minds and daily practices used by your Managers and employees
• Reduce cashier theft by up to 18% in just 90 days
• Cut your vendor theft by up to 11% in fewer than 60 days
• Train new-hires to Think Shrink as you introduce and implement an all-new, more effective Culture of Control
• Engage suspected shoplifters in a positive way that won’t offend legitimate Customers as it makes your shoplifters want to go elsewhere
• Break the Technology Bind that could be stopping you reaping the full benefits of your technological investments

This is a 3-hour session

NEW – 90 Days To Transformational Loss Prevention

Expect a 100% Workshop ROI in 16-20 weeks
Call 602-448-8500 now to ask how

Shrink Prevention and Control:It’s Everybody’s Job!

In order for things to change, YOU have to change! Your managers are your first line of defense in Loss Prevention. Today’s Best In Class companies realize that (1) Loss Prevention isn’t defensive, its offensive, (2) Loss Prevention is not an event, it’s a way of doing business (3) Loss Prevention is profit optimization. Today’s store managers must live their days as Profit Realization Agents.

In this session, your managers will learn:

• The role of the store manager as a focused business-person who targets profit realization through shrink loss control
• How they must make shrink control their job in order to achieve customer satisfaction, positive employee morale and significant sales and profit gains
• The Top 20 Best Practices for fulfilling your profit goals
• How running a profitable, low shrink store is actually fun
• How to sleep better, knowing that controls are in place and easily auditable

Available in 90-minute or 3-hour versions
…and adaptable for managers, LP specialists & auditors

Where’s The Shrink - All About Shrink Awareness

Expect a 100% Workshop ROI in 12-16 weeks
Call 602-448-8500 now to ask how

Effective shrink prevention begins with management shrink awareness training. If your store managers aren’t supporting your efforts, your chances for success will be reduced.

In this session, your managers will learn:

• How to launch a new era in shrink reduction initiatives
• What to look for and where to find the shrink in your stores
• How to walk the talk of shrink prevention through the planned store walk
• How to communicate shrink loss control to employees
• The 12 Best Practices for fast, immediate shrink reduction
• The top 20 Best Practices for fulfilling profit goals
• How to effectively see, feel and measure your LP efforts
• How to engage your store team to help you achieve your shrink reduction objectives
• How to use proven controls, best practices and behavioral change to hit your desired profit numbers

This is a 90-minute session
…and is ideal for state & national association meetings, wholesaler/retailer meetings & for training Managers, LP specialists & Auditors

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