Larry A. Miller - Larry Miller is President of The RetailControl Group, RetailControl.com and The National Retail Research Group…and was also the Founder and CEO of TRAX Retail Solutions (a retail business intelligence technology company) of Scottsdale, Arizona.

Larry co-wrote the Cornel University Manager’s Guide to Loss Prevention Best Practices and personally oversaw the implementation and impact measurement of exception-based reporting, data mining and business intelligence software systems for more than 980 U.S. retailers.

He has personally trained over 2,000 Store and District Managers in Best Practice Systems, designed to help retailers standardize store operations controls and behavior and has served as a nationally recognized speaker and Loss Prevention /Store Operations Control trainer and consultant for over 20 years. In this capacity, he has worked for the National Grocers Association, the Food Marketing Institute, five major food wholesalers, six universities and more than fifteen state trade associations.

Today, Larry is also the creator of and lead consultant for the revolutionary Total Store Manager Profit Improvement Program. He can be reached at Larry@RetailControl.com

Mike Kienzlen - Mike Kienzlen is a 34 year veteran of the supermarket industry, having began his career in several Store Operations and Loss Prevention positions for various well-recognized supermarket chains, including FINAST, Pantry Pride, Food City and Hannaford Bros.

In 1995, Mike Joined Trax Retail Solutions as a Retail Profitability Trainer and Coach. Based on his successes with multiple important assignments, he advanced rapidly to serve as a shrink loss research analyst, cashier theft prevention expert, and Train-The-Trainer specialist…and then served as Trax Retail Solutions’ National Vice President of Customer Profitability.

During his tenure at Trax, Mike was a top-rated specialist in Shrink Trax program implementation, where he headed an accomplished team of Best Practices professionals who were focused on analyzing and ensuring the effectiveness of the Shrink

Trax program, store operations disciplines and shrink reduction, including compliance monitoring of technologies for some of the country’s most well-known and well-respected retailers such as Stop and Shop, Giant Foods, Albertson’s, Safeway, Winn Dixie, and H.E.B.

Beyond his Trax experience, Mike Kienzlen is also a highly-qualified and exceptionally persuasive trainer and retail Best Practices authority.

Today, Mike Kienzlen continues to serve the retail community as an auditor, best practices trainer, technology innovator and authority on Bottom of the Basket theft control as a staff consultant for the RetailControl Group. He can be reached at Mike@RetailControl.com

Don Johnsey - Don Johnsey has been involved in retail auditing, loss prevention, and systems analysis since 1973. Don works with retailers on assessing their shrink control practices and areas of possible loss. Most recently, Don completed a project with Horn & Associates directing an accounts payable recovery audit for the State of Texas.

Don Johnsey’s credentials include:

• Trax Retail Solutions as an account manager and training specialist.
• Regional Vice President with Howard Schultz & Associates responsible for accounts payable recovery audit for Wal-Mart.
• Vice President of Internal Audit and Loss Prevention with Randalls Food Markets
• Director of Internal Audit for H.E. Butt Grocery Company,
• Manager of EDP audit and systems analysis with Armco Inc.

Don served on the FMI Internal Audit planning committee from 1985 until 1999 and was its chair for seven years. Don has been a frequent speaker at FMI conferences covering topics such as shrink, DSD controls, front end POS controls, loss prevention, accounts payable auditing, and a variety of other internal audit topics.

Don Johnsey lives in Plano Texas and can be reached at DJ@RetailControl.com.

Fran Clark – As an Executive Consultant for RetailControl.com, Fran Clark has specialized in helping companies and franchisees achieve significant profit gains through the use of point-of-sale solutions for smarter Loss Prevention and store operations control.

During his tenure as Vice President of Business Development & Key Account Relations at TRAX Retail Solutions, Fran held full responsibility for implementing solutions for major supermarket clients throughout North America and Europe.

While on a recent assignment for RetailControl.com, Fran served as Director of Retail Solutions for a Houston-based video surveillance solutions provider, where he took direct responsibility for sales and business development for surveillance equipment and other products in support of large scale deployments in the North American retail marketplace.

Fran has had a long career in the supermarket industry, where he has worked for independents, regional, national and international chains. His exemplary career has included a variety of positions in store operations, HR, R&D and technology sides of the business. He can be reached at Fran@RetailControl.com